Privacy Policy

Last updated: 15 March 2026

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Serbian Studio (ABN 27 548 375 320) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). While the Privacy Act’s mandatory obligations apply to businesses above a certain turnover threshold, we voluntarily commit to these standards because we believe your privacy matters.

By visiting our website or placing an order, you agree to the terms of this Privacy Policy.

 

1. Who We Are

Serbian Studio (ABN 27 548 375 320) is an Australian online retailer specialising in Serbian language books, educational materials, and cultural products for children and adults. Our website is hosted by Wix.com.

Contact details:

1. Email: hello@serbianstudio.com.au

2. Phone: +61 468 348 011

3. Website: www.serbianstudio.com.au

 

2. What Personal Information We Collect

We may collect the following personal information when you place an order, create an account, or contact us:

1. Name and billing/shipping address

2. Email address and phone number

3. Payment information (processed securely — see Section 5)

4. Order history and transaction records

5. Communications you send to us (e.g. via email or contact forms)

We do not knowingly collect personal information from children under 13. If you believe we have done so in error, please contact us immediately.

 

3. How We Collect Your Information

We collect information in the following ways:

1. Directly from you when you place an order, create an account, or contact us

2. Automatically through our website via cookies and analytics tools (see Section 7)

3. From third-party platforms such as our payment processor and shipping carrier

 

4. How We Use Your Personal Information

We use your personal information only for the following purposes:

1. Processing and fulfilling your orders

2. Communicating with you about your order, including shipping updates

3. Responding to your enquiries and providing customer support

4. Sending you newsletters or promotional emails (only if you have opted in)

5. Improving our website and services

6. Complying with our legal obligations

We will not use your personal information for any other purpose without your explicit consent.

 

5. Third Parties We Share Your Information With

To operate our business, we share limited personal information with the following trusted third parties:

1. Wix.com — our website hosting platform, which may process your data in accordance with Wix’s Privacy Policy

2. Payment processors (e.g. Wix Payments, PayPal, or Stripe) — to securely process your payment. We do not store your full card details on our servers

3. Shipping carriers (e.g. Australia Post, courier services) — to deliver your order

4. Email service providers — to send order confirmations and customer communications

We do not sell, rent, or trade your personal information to third parties for marketing purposes. All third parties we work with are required to handle your information securely and in accordance with applicable privacy laws.

 

6. Data Storage and Retention

Your personal information is stored on Wix’s secure servers, which may be located outside Australia. Wix maintains appropriate safeguards for international data transfers in accordance with applicable privacy laws.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (typically up to 7 years for financial and transaction records under Australian tax law). When no longer needed, data is securely deleted or anonymised.

 

7. Cookies and Analytics

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us:

1. Keep items in your shopping cart

2. Remember your preferences and login status

3. Understand how visitors use our website (via analytics tools such as Google Analytics or Wix Analytics)

You can disable cookies through your browser settings, though this may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies.

 

8. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. Our website uses TLS (Transport Layer Security) encryption to protect data transmitted between your browser and our site.

While we take every precaution, no data transmission over the internet can be guaranteed to be completely secure. Please contact us immediately at hello@serbianstudio.com.au if you suspect any unauthorised use of your information.

 

9. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

1. Access the personal information we hold about you

2. Request corrections to inaccurate or incomplete information

3. Request deletion of your personal information (subject to legal obligations)

4. Opt out of receiving marketing communications at any time

5. Lodge a complaint if you believe your privacy rights have been breached

6. Seek legal remedies for serious invasions of privacy under Australian law (a statutory right to sue for serious privacy breaches has been in effect since 10 June 2025)

To exercise any of these rights, please contact us at hello@serbianstudio.com.au. We will respond to your request within 30 days.

 

10. Complaints

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

1. Website: www.oaic.gov.au

2. Phone: 1300 363 992

3. Email: enquiries@oaic.gov.au

We encourage you to contact us first so we can attempt to resolve your concern directly.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last updated” date. We encourage you to review this page periodically.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

1. Email: hello@serbianstudio.com.au

2. Phone: +61 468 348 011

3. Website: www.serbianstudio.com.au/contact

 

 

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